Dear customer,

We understand the inconvenience that sending a product for repair causes.

We have written some instructions to be able to support you in the best way and to offer you the best experience in this area.

To send a S2Life product to the Assistance Center, we kindly ask you to read the detailed instructions and, subsequently, to fill out the form.

N.B.: after having carefully filled out the form, click on SEND and wait for the confirmation message. You will immediately receive an email to the address you provided in which you will find a summary of the information entered. To be sure that your request has been sent correctly, check that you have received our email both in your inbox and, possibly, in your spam folder. Thank you

FILL OUT THE FORM TO REQUEST ASSISTANCE

After completing the form, you will be contacted by one of our operators within 3 working days.

Fields marked with an asterisk * are mandatory.

    Is the product still under warranty?

    ⚠️ ATTENTION! ⚠️ To benefit from warranty repairs, you MUST send the purchase invoice (you can send a photo or a PDF document directly from your phone, maximum size: 5 MB)

    Describe the malfunction *

    If possible, send us a video clearly showing the malfunction. This will greatly assist in the repair process (maximum size: 10 MB)

     

    Options valid only for Cosmos assistance

    (Note: This option applies only to Cosmos, not to New Alka Vitha 9000 and Alka Platinum water ionizers)

    OPTION 1
    Technical assistance at a fixed price of €240 per repaired machine, including:
    - Repair at our technical assistance center;
    - Pickup and delivery to your address via our courier.
    Upon acceptance, we request advance payment, after which you will be contacted for pickup.

    OPTION 2
    Purchase necessary spare parts and perform technical assistance independently.
    You can access instructions for disassembling Cosmos and troubleshooting common issues through the dedicated Facebook group (request inclusion in the group via Vitha Group).

    DOWNLOAD SPARE PARTS PDF to identify the code of the spare part you wish to order.

     

    Where should we return your repaired product?

    Ensure someone will be available to receive the parcel.

    The shipping address is the same as the billing address

     

    Enter billing details

    Mandatory fields for invoice issuance.

    Clicking "SEND" confirms you have read the Technical Assistance Instructions and the Privacy Policy